Summary of Job Purpose and Function:

The Practice Manager is responsible for overall operations of a high-volume, low-cost hospital, working in conjunction with the Director of Practice Management and Medical Director, as well as Noah’s organizational leadership.  This position reports to the Director of Practice Management. The Practice Manager ensures successful day to day function of the hospital while simultaneously seeking opportunities for growth and future success.

Job Requirements

Essential Responsibilities and Tasks:

·        Use innovative methods to promote hospital and practice growth

·        Champions a culture of “easy to do business with” and “yes” with clients and the Noah’s organization

·        Lead staff and hospital meetings

·        Foster relationships with staff veterinarians

·        Attend Noah’s managers’ and leadership meetings as appropriate

·        Maintain a presence, and work schedule that covers all shifts and hospital hours

·        Interview and hire service and technical staff

·        Ensure all associates adhere to Noah’s dress and grooming guidelines

·        Conduct employee disciplinary action including termination

·        Establish and conduct regular performance reviews

·        Schedule staff, oversee the hospital staff schedule

·        Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.

·        Ensure proper training and development of each employee

·        Respond to employee concerns

·        Communicate, implement, and enforce hospital personnel policies

·        Maintain effective communication between management and employee

·        Process and submit accurate payroll

·        Monitor and correct staff hours/clock-ins 

·        Monitor and minimize overtime

·        Ensure OSHA Compliance and appropriate staff training

·                     Work with Noah’s OSHA compliance officer

·        Oversee AAHA Certification

·        Monitor staff accounts

·        Create appointment schedule in Infinity, modify as appropriate to optimize hospital function

·        Establish and implement a system for recheck calls, confirmation calls, welcome cards, referral rewards and sympathy cards

·        Model and enforce Our Standards of Client Interaction

·        Deal with upset clients where we seek to recover the situation favorably in the eyes of the client

·        Review income, accounts receivable and payable for accuracy and to determine business needs

·        Reviews all hospital bills for accuracy

·        Help to determine alternative options when client is unable to pay

·        Routine review of client charges for accuracy

·        Preparation of daily deposits

·        Handling returns and transaction corrections

·        Generate ideas for growth of the practice

·        Oversee cleanliness and orderliness of inside and outside of facility

·        Oversee maintenance and repairs for physical plant and ground

·        Establish a system for managing problems with computer software and hardware Other duties as assigned

Hiring Qualifications

Capabilities and Experience

This position requires a minimum of 2 years of experience of practice leadership and one year in practice management, preferably within a high-volume hospital. CVPMs with previous experience in low-cost services are highly desirable but not required.

• Leadership skills - Ability to successfully recruit, supervise, coach and mentor others.
• Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software.
• Sales and marketing skills - Educates clients on preventive care, Pet health needs and hospital services, and enthusiastically promotes the Noah’s brand.
• Independence - Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
• Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• The noise level in the work environment is moderately high.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.
• Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Minimal travel required (for company meetings and associate education).